Think that salespersons are also human beings, especially the rank and file. Don't fight the pawns. And always be prepared.
There are documents you can utilize when refunding payment for defective products or services.
Complaint letters can save you from arguing to shopkeepers and frontliners - people who are not directly liable for the defective items you bought or services you paid for.
Aside from a complaint letter, a demand letter is also a big help. Demand letters are not just for big companies to utilize to collect from debtors or simple subscribers or even customers, but it can also work against the former.
Both letters should read direct to the point demand and information about the transaction. Companies would tend to take you seriously if a demand letters is signed by a lawyer. I learned that this should be sent first before going for mediation proceedings.
In some mediation proceedings, the complainant and respondent may be asked to sign a paper, a "gag order" in worst sense, for all the parties involved including the mediator. As a result you may experience to be humiliated by the company respondent or representative. You can also be threatened, accused, bullied or name-called during a mediation activity. So, better be prepared and have a lawyer with you if you need to attend one.
Don't fret when you are in the right. And it's best to consult a lawyer before you file a legal suit, even when going for a mediation at DTI or NTC.
There are documents you can utilize when refunding payment for defective products or services.
Complaint letters can save you from arguing to shopkeepers and frontliners - people who are not directly liable for the defective items you bought or services you paid for.
Aside from a complaint letter, a demand letter is also a big help. Demand letters are not just for big companies to utilize to collect from debtors or simple subscribers or even customers, but it can also work against the former.
Both letters should read direct to the point demand and information about the transaction. Companies would tend to take you seriously if a demand letters is signed by a lawyer. I learned that this should be sent first before going for mediation proceedings.
In some mediation proceedings, the complainant and respondent may be asked to sign a paper, a "gag order" in worst sense, for all the parties involved including the mediator. As a result you may experience to be humiliated by the company respondent or representative. You can also be threatened, accused, bullied or name-called during a mediation activity. So, better be prepared and have a lawyer with you if you need to attend one.
Don't fret when you are in the right. And it's best to consult a lawyer before you file a legal suit, even when going for a mediation at DTI or NTC.
