----- Forwarded Message -----
From: Elman < elman@yahoo.com>
To: "consumer@ntc.gov.ph" ; cwpd_feedback@ntc.gov.ph ; cwpd@ntc.gov.ph ; commissioner@ntc.gov.ph ; ntcncr@ntc.gov.ph ; depcom1@ntc.gov.ph ; depcom2@ntc.gov.ph ; dti@gov.ph ; secretary@dti.gov.ph ; consumercare@dti.gov.ph ; complaints@privacy.gov.ph ; mvpangilinan@smart.com.ph ; gregorio.honasan@dict.gov.ph ; Aa01 ; asalilin.lbntc@gmail.com ; pcc@malacanang.gov.ph ; CustomerCare ; customercare@pldt.com ; PLDT
Sent: Wednesday, July 10, 2019, 10:15:50 PM GMT+8
Subject: Re: Mr. Elman / Home Bro 0729018546 (HOME05:809138) [ ref:_00D7FzntY._5007FCOyqV:ref ] Formal Complaint vs PLDT - Smart Follow-Up
July 10, 2019
TO: PRESIDENT RODRIGO R. DUTERTE
Republic of the Philippines
Office of the President
Presidential Complaint Center
Malacañang Complex
J.P. Laurel Street
San Miguel, Manila 1005
Contact No. : 736-8645, 736-8603, 736-8606, 736-8629, 736-8621, Telefax 7368621
E-mail Address : pcc@malacanang.gov.ph
ATTN: Gregorio Honasan II
Secretary of Department of Communications Technology
Ramon M. Lopez
Secretary of the Department of Trade and Industry
Raymund Enriquez Liboro
Privacy Commissioner and Chairman
Gamaliel Cordoba
NTC Commissioner
SUBJ: 2nd Request for Assistance and Complaint
Dear President Duterte
Good Day!
I would like to seek your help again, for the below emails I received. I live in Imus City, Cavite and a call to NTC Quezon City, would mean long distance. Thus a proper answer to this email by NTC CWPD, at least, is to provide a confirmation from Legal Branch of NTC that my follow ups have reached them with advice how to handle despite breach of contract, among the complaints lodged by me, PLDT - Smart kept on sending me dunning collections SMS text messages, and recently via email and text by Mr. Rommel T. Garcia of legal2@admerexsolutions.com/ rgarcia@admerexsolutions.com Tel 2499311 / 09438101561 and ADMEREX text sender under Smart Buddy Prepaid.
Please refer to the email trail below of my “full blown” CWPD Case vs PLDT – Smart has been elevated by Atty. Molina to the Legal Branch of NTC for Administrative Case both last June 4, 2019, and I was told to await summon. Mr. Gusto reiterated that all my documents have been sent to the Legal Branch of NTC since June 10, 2019. I have not received any advice of confirmation nor summon from that Legal Branch of NTC yet.
However, while CWPD confirms my case thrice, that it has been submitted to the Legal Branch of NTC, PLDT – Smart alternatively and continuously harass me with text, with the dunning advice of a possible visit; and two (2) email letters dated July 8, 2019, 1:02 PM, and July 10, 2019, 3:39 PM; and without any official letter sent to my billing address yet. It is as though PLDT – Smart Special Accounts Management and their respective departments had purposely endorsed my account to their consecutive collections agencies with no regard of the full blown mediation by Atty. Molina, administrative case being filed/filed, and my follow up complaints afterwards due to their continuous dunning collection text. They even changed their collection agency from Arquillo Law Office to Admerex Solutions.
Dear Secretary Honasan, Secretary Lopez, et. al
Good Day!
Without stepping up, multiply this to the number of other complainant subscribers, the email we receive with NTC will not be effective and efficient enough to satisfy a follow up neither an inquiry. If NTC put themselves in the shoes of the complainants, look at our billing or house address, if they recognize the distance or location, at least, do us a favor, please include the confirmation of Legal Branch of NTC as your proof that indeed your advice and follow ups reached them. What did you do with PLDT – Smart continuously collecting when they breached the contract?
Hoping for your prompt reply. I am available this week. Please call me as well for your advice because I live in Imus City, Cavite.
***Please do not break the loop/thread because there are older conversations here which have been deleted. I am unsure who did it.***
Yours truly
Mr. Elman
Mob.: 0918xxxxx88
Ultera 998xxxx888 (Migrated from Canopy and WiMAX consecutively)
_________
----- Forwarded Message -----
From: Romel T. Garcia
To: legal2@admerexsolutions.com'
Sent: Wednesday, July 10, 2019, 03:39:47 PM GMT+8
Subject: HOME BRO ACCOUNT-URGENT
Dear Smart/PLDT Subscriber,
Please be advised that your SMART Bro / Home Bro Ultera account is currently endorsed to Admerex Solutions due to your failure to settle after numerous reminders and efforts of our client to collect. It is highly recommended that you coordinate with our office to avoid possible legal actions and further inconvenience. Please disregard if payment has been made. Thank you.
For payment options, call (02) 2499311 / 09438101561 / EMAIL: legal2@admerexsolutions.com/ rgarcia@admerexsolutions.com
Protect Your Credit
Remit Payment Today
Payments are accepted thru:
Smart Center,Smart Money Padala, PLDT,Sun Cellular,Cebuana Lhuiller,7 eleven,LBC,Western Union,ECPay,Bayad Center,Banco de Oro, Metrobank,Chinatrust Bank, RCBC, Allied Bank, Eastwest Bank, GE Money Bank,Union Bank, Security Bank, BPI, PNB, HSBC,Robinsons Bank, One Network Bank
“The information contained in this e-mail message and attachments are confidential, privileged and intended solely for the receipt and usage of the named addressee(s) only. If you are not the intended recipient you must not copy, retain this message in any form, distribute, take any action reliant on, or disclose any details of the information in this e-mail to any other person or organisation. If you have received this e-mail in error, please notify the sender immediately.
Admerex Solutions Inc., its associates and subsidiaries; does not warrant that our emails are virus free, therefore you should rely on your own virus scanning software before opening this e-mail and any attachments therein.”
Admerex Solutions Inc., its associates and subsidiaries; does not warrant that our emails are virus free, therefore you should rely on your own virus scanning software before opening this e-mail and any attachments therein.”
__________
----- Forwarded Message -----
From: Romel T. Garcia
To: legal2@admerexsolutions.com'
Sent: Monday, July 8, 2019, 01:02:56 PM GMT+8
Subject: HOME BRO ACCOUNT-URGENT
Dear Smart/PLDT Subscriber,
Please be advised that your SMART Bro / Home Bro Ultera account is currently endorsed to Admerex Solutions due to your failure to settle after numerous reminders and efforts of our client to collect. It is highly recommended that you coordinate with our office to avoid possible legal actions and further inconvenience. Please disregard if payment has been made. Thank you.
For payment options, call (02) 2499311 / 09438101561 / EMAIL: legal2@admerexsolutions.com/ rgarcia@admerexsolutions.com
Protect Your Credit
Remit Payment Today
Payments are accepted thru:
Smart Center,Smart Money Padala, PLDT,Sun Cellular,Cebuana Lhuiller,7 eleven,LBC,Western Union,ECPay,Bayad Center,Banco de Oro, Metrobank,Chinatrust Bank, RCBC, Allied Bank, Eastwest Bank, GE Money Bank,Union Bank, Security Bank, BPI, PNB, HSBC,Robinsons Bank, One Network Bank
“The information contained in this e-mail message and attachments are confidential, privileged and intended solely for the receipt and usage of the named addressee(s) only. If you are not the intended recipient you must not copy, retain this message in any form, distribute, take any action reliant on, or disclose any details of the information in this e-mail to any other person or organisation. If you have received this e-mail in error, please notify the sender immediately.
Admerex Solutions Inc., its associates and subsidiaries; does not warrant that our emails are virus free, therefore you should rely on your own virus scanning software before opening this e-mail and any attachments therein.”
Admerex Solutions Inc., its associates and subsidiaries; does not warrant that our emails are virus free, therefore you should rely on your own virus scanning software before opening this e-mail and any attachments therein.”
__________
----- Forwarded Message -----
From: "consumer@ntc.gov.ph"
To: " elman@yahoo.com" < elman@yahoo.com>
Cc: aa01
Sent: Thursday, July 4, 2019, 02:16:17 PM GMT+8
Subject: Re: Mr. Elman / Home Bro 0729018546 (HOME05:809138) [ ref:_00D7FzntY._5007FCOyqV:ref ] Formal Complaint vs PLDT - Smart Follow-Up
Good am Sir Elman,
With regards to your case, please be advised that you may refer all your queries to the Legal Branch of this Commission thru their Tel. Numbers 9243746 and 9243736 since all pertinent documents / records have already been forwarded to the aforementioned Department last June 10 for proper handling.
For your guidance and information.
God bless
CWPD
----- Forwarded Message -----
From: "consumer@ntc.gov.ph"
To: Elman < elman@yahoo.com>
Cc: aa01
Sent: Friday, June 28, 2019, 02:00:06 PM GMT+8
Subject: Re: Mr. Elman / Home Bro 0729018546 (HOME05:809138) [ ref:_00D7FzntY._5007FCOyqV:ref ] Formal Complaint vs PLDT - Smart Follow-Up
Good pm,
Please be informed that your case has been forwarded to the Legal Branch of this Commission last June 10 for the filing of Admin Case against PLDT.
FYI
__________
On Thursday, June 20, 2019, 10:33:32 AM GMT+8, wrote:
Good am,
Noted. We will follow this up ASAP.
God Bless and have a nice day.
Kind Regards,
Victor A. Gusto
Administrative Assistant I
CWPD - NTC
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