On Tuesday, May 14, 2019, 5:56:18 PM GMT+8, Elman < elman@yahoo.com> wrote:
TO Hon. GAMALIEL A. CORDOBA
Commissioner
Commissioner
National Telecommunications Commission
commissioner@ntc.gov.ph
TelNo:+63.2.924.4042
commissioner@ntc.gov.ph
TelNo:+63.2.924.4042
c/o Atty. Ma. Xandralyn M. Molina
OIC, Consumer Welfare & Protection Division
Victor A. Gusto
Administrative Assistant I
CWPD - NTC
Argy Eusebio L. Pamplona
Administrative Assistant V, Office of the Commissioner
National Telecommunications Commission
924-4042/924-4048
Dear Hon. Commissioner Cordoba, et. al
Again, Good Day!
This is to follow up my complaint for the nth time. Please refer to the email trail, attached screen shots, and links supporting my complaints against PLDT Inc, PLDT, PLDT Wireless Center SMART Communications (PLDT SSC Imus Branch along Aguinaldo Highway, Imus Cavite), PLST-SMART, Smart Communications, and its subsidiaries, affiliates, and or third parties who accessed my account/subscriptions. Please astutely peruse my demands below:
1. Full Ultera and WiMAX Unlimited monthly service fee (MSF) refund from March 2015 to present
2. Correcting internet migration from Data Capped Ultera to Unlimited (Data) Volume Ultera up to speeds of 2Mbps
3. Letter of Apology from PLDT (on an Official Letter Head, officially signed by a PLDT executive, cc'ed Mr. Manuel V. Pangilinan, stamped with official company seal, with initials who prepared the letter, explaining the appearing of dunning water mark "Notice of Disconnection" on the SOA with Cut-Off Nov 10, 2017 while the adjustments have not been completely posted, despite the full payment and over-payment appearing on the other hand; and why the activation of the promised internet migration correction has not yet been facilitated nor activated! It must include the resolution and how the same mistakes, oversights, neglect, inept and condescending service, dropping of calls, misdirection of SPOC spiels, Data Privacy and Dashboard Alert mismanagement, etc. must be prevented and avoided in good faith! These must be sent, hard copy to my billing address, and an earlier soft copy via my registered email address on my Account at PLDT CSP! Smart Communications must do the same!...” - Please, for your astute perusal for your prompt compliance which are all over due full email text on thread below.
“…Did Ms. Maria Cecilia H. Abad abuse her authority together with Ms. Rachel Onza (PLDT Hotline Management), who kept on asking her team my concerns, yet she has not taken time to contact me? Why? On the information I gathered from PLDT, after Ms. Abad migrated my daily data capped Ultera amiss to monthly data capped Ultera instead to Unlimited (Data) Volume Ultera, Ms. Onza will do a repeat of overlooking what has been approved the second time around last Feb 7, 2018 at 4:08 PM email trail reply by Mr. Leonardo Lee, PLDT Brand / Products Specialist of Mr. Irwin De Guzman himself! PLDT Marketing Brand (Products) Manager Irwin De Guzman has signed and approved an (For Your Approval/Action) FYA document submitted by PLDT SSC Imus Branch by Ms. Reylinda Geluz, supervisor, last Jan 31, 2018 CC'd her Area Mgr. Val Fule; including department heads of PLDT and Smart Billing, Dispute Mgmt, Sagip team, CX Solutions, DSL, Ultera, Customer Experience Mgmt, Smart Mgmt Experience Wireless, Smart Technical Support Operations Mgmt, and what not! The said FYA stated at least three (3) items:
1. Full Ultera and WiMAX Unlimited monthly service fee (MSF) refund from March 2015 to present
2. Correcting internet migration from Data Capped Ultera to Unlimited (Data) Volume Ultera up to speeds of 2Mbps
3. Letter of Apology from PLDT (on an Official Letter Head, officially signed by a PLDT executive, cc'ed Mr. Manuel V. Pangilinan, stamped with official company seal, with initials who prepared the letter, explaining the appearing of dunning water mark "Notice of Disconnection" on the SOA with Cut-Off Nov 10, 2017 while the adjustments have not been completely posted, despite the full payment and over-payment appearing on the other hand; and why the activation of the promised internet migration correction has not yet been facilitated nor activated! It must include the resolution and how the same mistakes, oversights, neglect, inept and condescending service, dropping of calls, misdirection of SPOC spiels, Data Privacy and Dashboard Alert mismanagement, etc. must be prevented and avoided in good faith! These must be sent, hard copy to my billing address, and an earlier soft copy via my registered email address on my Account at PLDT CSP! Smart Communications must do the same!...” - Please, for your astute perusal for your prompt compliance which are all over due full email text on thread below.
The said collection agency added insult to injury after Ms. Rosalie, Ms. Anisa, Ms. Irene, Ms. Miraflor, Supervisors/Team Leaders (TL) of PLDT Home Ultera Customer Service *171, and her counterparts obnoxiously interrupts while I am talking, them parroting their spiel again and again, if not, rudely insinuated that my follow ups made early mornings interrupted their job. She even assumed that I was just looking for someone to talk to. Her CSRs even failed to mute their lines earlier when they said that I was “buang/crazy”. Ms. Anisa, together with her counterparts have been assuring me that their manager, Mr. Brian Toledo will be calling me within the day. So, I have to wait for the the office hours to call and advise that I haven’t received any calls. I have recorded our conversations and I can have you listen to them. I am also demanding that they provide their recordings of my calls from October 2018 to January 2019.
SR 1112352530 Jan 20, 2019 8:03 PM
SR 1112362531 Jan 20, 2019 8:41 PM Anissa
SR 1112411486 Jan 21, 2019 1:21 PM Miraflor
I am hoping for your astute answer to each issues I have raised here; the timelines, dates, and documents you have sent PLDT-SMART/SMART Communications/PLDT Inc./PLDT Inc. Tel., etc., as proof of your coordination with them for the past five (5) months since I first sent you my complaint.
I am hoping for your expedited, pro-active, and positive reply tomorrow, May 15, 2019. Please provide me an official letter as well that I can submit to them. If you can just review the last reply you sent me, it was a format without proper salutation and signature line.
With all due respect, I will be forced to proceed to the Office of the President if you fail to confirm receipt, provide an update, and call me tomorrow.
***Please do not break the loop/thread because there are older conversations here which have been deleted. I am unsure who did it.***
----- Forwarded Message -----
From: cwpd_feedback@ntc.gov.ph
To: " elman@yahoo.com" < elman@yahoo.com>
Sent: Friday, January 11, 2019, 2:18:25 PM GMT+8
Subject:
Sir/Madam:
This pertains to your mobile service concern that was promptly endorsed
by the Consumer Welfare Protection Division (CWPD) of the NTC to the
concerned provider.
The mobile service provider assured us of immediate action.
Considering that it has been one (1) month, may we respectfully request for
confirmation that the issue has been acted upon accordingly by the service provider.
We appreciate receiving confirmation of satisfactory resolution of your concern thru this email address.
In the absence of confirmation, we will consider the matter resolved in
your favor.
Thank you very much.
Best regards.
Consumer Welfare and Protection Division
National Telecommunications Commission
Tel. Nos.: 921-3251/926-7722
Cc:
Mr. Manny V. Pangilinan also Click Twitter
More observation to follow PLDT DSL Hotline 171 vs PLDT Ultera Hotline 171 vs Smart Prepaid Buddy Hotline *888!
Cc:
PLDT Home
Smart Communications, Inc.
PLDT Enterprise
PLDT
SM Supermalls
Pres. and CEO Manuel "Manny" V. Pangilinan
Department of Information and Communications Technology - DICT
Pres. Rody Duterte
Related:
Cc:
PLDT Home
Smart Communications, Inc.
PLDT Enterprise
PLDT
SM Supermalls
Pres. and CEO Manuel "Manny" V. Pangilinan
Department of Information and Communications Technology - DICT
Pres. Rody Duterte
Related:
Consumer Welfare and Protection Division National Telecommunications Commission (NTC) Replies Subscriber Complaint against PLDT-SMART Ultera DSL Fiber
An Open Follow Up Complaint Letter to PLDT SMART Ultera DSL Data Privacy Breech and Possible Fraudulent Calls
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On Wednesday, February 20, 2019, 6:51:32 PM GMT+8, Elman wrote:
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On Monday, January 14, 2019, 11:33:43 AM GMT+8, Elman wrote:
FYI and Action please. Thank you!
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