Thursday, June 6, 2019

CWPD Mediation Hearing Schedule June 4, 2019: An Open Follow Up Complaint Letter to NTC, DTI, NPC, PLDT-SMART Ultera DSL Fiber Data Privacy Breach

On Monday, May 27, 2019, 12:17:50 PM GMT+8, consumer@ntc.gov.ph wrote:




To All Concerned Parties:

This office has scheduled a meeting conference on 4 June 2019 11:00 AM at CWPD, G/F NTC Bldg., BIR Road, East Triangle, Quezon City to discuss the concerns of Mr. Elman      ..

Concerned parties are enjoined to attend and shed light on the matter.

For compliance.

For:    Atty. Ma. Xandralyn M. Molina
              OIC, CWPD


Kind Regards,
Victor A. Gusto
Administrative Assistant I
CWPD - NTC

From: "aa01"   SAM@pldt.com.ph
To: consumer@ntc.gov.ph
Sent: Wednesday, January 2, 2019 3:46:59 PM
Subject: RE: Mr. Elman      / Home Bro 0729018546 (HOME05:809138) [ ref:_00D7FzntY._5007FCOyqV:ref ]

Dear Mr. Gusto,

This is with regards to HomeBro/Ultera account of Mr. Elman.

Please be advised that necessary Ultera non service rebates have been processed. (? Please read next blog what PLDT-Smart (SAM) representatives read at the NTC CWPD mediation from a piece of folded bond paper with questionable subscriber data or information)

The FYA he mentioned will not be granted (March 2015 to present, refund of all his payments) since he is using/used our service during the said dates. (? Please read next blog what PLDT-Smart (SAM) representatives read at the NTC CWPD mediation from a piece of folded bond paper with questionable subscriber data or information)

Thank you.

Respectfully,
MARIZ
Special Accounts Management

From: consumer@ntc.gov.ph  
Sent: Wednesday, 19 December 2018 9:41 AM
To: SAM@pldt.com.ph
Subject: Fwd: Mr. Elman       / Home Bro 0729018546 (HOME05:809138) [ ref:_00D7FzntY._5007FCOyqV:ref ]


Good am,

For your immediate action please.

God Bless and have a nice day.

Kind Regards,
Victor A. Gusto
Administrative Assistant I
CWPD - NTC



From: "Elman     " <     elman@yahoo.com>
To: commissioner@ntc.gov.ph
Cc: depcom1@ntc.gov.ph, depcom2@ntc.gov.ph, "ntcncr" <ntcncr@ntc.gov.ph>, consumer@ntc.gov.ph
Sent: Monday, December 10, 2018 3:47:55 PM
Subject: Fw: Mr. Elman       / Home Bro 0729018546 (HOME05:809138) [ ref:_00D7FzntY._5007FCOyqV:ref ]

TO Hon. GAMALIEL A. CORDOBA
Commissioner
National Telecommunications Commission
commissioner@ntc.gov.ph
TelNo:+63.2.924.4042
c/o Atty. Ma. Xandralyn M. Molina
              OIC, CWPD
OIC, Consumer Welfare & Protection Division
Victor A. Gusto
Administrative Assistant I
CWPD - NTC
Argy Eusebio L. Pamplona
Administrative Assistant V, Office of the Commissioner
National Telecommunications Commission
924-4042/924-4048

Dear Hon. Commissioner Cordoba,

Good Day!

Thank you for your receipt/acknowledgments through Attys. Molina, Mr. Gusto, and Mr. Pamplona. Please use this trail for your future replies.

My cellphone number is 0918-xxxxx88, should you need further documents and or clarifications about my demands to PLDT-Smart, please reach me anytime at your convenience because PLDT has been showing a routine - their bosses start to take vacations alternately and playing hide and seek last year! It is more than a year that PLDT-Smart has been disregarding approvals (signed and approved FYA) and disputes starting Nov 2, 2017; they are doing it again for the second FYA last Feb 2, 2018. You might confuse some accounted date or year.


              ***Please do not break the loop/thread because there are older conversations here which have been deleted. I am unsure who did it.***

Sincerely yours,




Elman      
Mob.: 0918xxxxxx88
Ultera 998xxxxx888 (Migrated from Canopy and WiMAX)



----- Forwarded message -----
To: "Elman      " <      elman@yahoo.com>
Cc:
Sent: Mon, 10 Dec 2018 at 1:24 pm
Subject: Re: Mr. Elman       / Home Bro 0729018546 (HOME05:809138) [ ref:_00D7FzntY._5007FCOyqV:ref ]


Good pm,



Thank you for your email. With regard to your concerns, rest assured that we will act on your complaint accordingly and inform the parties concerned for the immediate resolution of the aforementioned subject matter.


For your guidance and information.


God Bless and have a nice day.

For:    Atty. Ma. Xandralyn M. Molina
              OIC, CWPD


Kind Regards,
Victor A. Gusto

Administrative Assistant I
CWPD - NTC


(CWPD claimed they have not received my prior emails between January 2019 to present, so they just had me open my email on their computer and save the said updated email trail to an USB, and have them printed by Mr. Bartoleme for Administrative Case after the "full blown" failed mediation with PLDT-Smart Special Accounts Management (SAM) representatives)
-----


On Tuesday, June 4, 2019, 3:56:36 PM GMT+8, Elman    <      elman@yahoo.com> wrote:


MR. Bartolome, re-sending per Atty. Molina. Please confirm receipt and print.
On Friday, May 24, 2019, 5:09:48 PM GMT+8, Elman      <     elman@yahoo.com> wrote:


MR. Brian, re-sending per your request. Please confirm receipt.

On Friday, May 24, 2019, 5:05:11 PM GMT+8, Elman      <     elman@yahoo.com> wrote:


Dear Mr. Bryan Lina,

Per your advice, please see below trail for your prompt action. I am currently at NTC NCR, CWPD following up the mediation looking for mediation officer.
I am available next week anytime. Please call me as well for your advice because I live in Imus City, Cavite. Will await your prompt call for feedback as you promised.

FYI, I visited the PLDT Smart Converge Retail Store Makati branch, Makati Tower and met with the branch manager, Ms. Daisy Patag last May 21, 2019 around 12NN. She promised to call me for feedback the next day from 4-5PM, but she broke her promise. Her notations about my complaints on the following service report numbers are incomplete. There were several calls I made at the Smart Prepaid Buddy as well as PLDT Ultera Hotline 177, yet their supervisors refuse their CSRs to transfer the call to me to speak with them nor their managers. I have not received a call from them, rather they push me to visit NTC to set up a mediation appointment and their customer service NTC department will meet me there.

SR 1151559927
SR 1151557571
SR 1151557571
SR 1151558441

***Please do not break the loop/thread because there are older conversations here which have been deleted. I am unsure who did it.***
 Yours truly


Mr. Elman      
Mob.: 0918xxxxx88
Ultera 998xxxx888 (Migrated from Canopy and WiMAX consecutively)


Cc:

Mr. Manny V.  Pangilinan also Click Twitter 

More observation to follow PLDT DSL Hotline 171 vs PLDT Ultera Hotline 171 vs Smart Prepaid Buddy Hotline *888!

Cc:
PLDT Home​
Smart Communications, Inc.​
PLDT Enterprise​
PLDT​
SM Supermalls​
Pres. and CEO Manuel "Manny" V. Pangilinan
Department of Information and Communications Technology - DICT​

Pres. Rody Duterte​

 .
.
.
(Emails in between can be read from recent blogs about the follow ups and awaiting reply, update, compliance, etc.)


_____

From: Elman <     elman@yahoo.com>
To: commissioner@ntc.gov.ph ; cwpd_feedback@ntc.gov.ph ; customercare@pldt.com ; customercare@pldt.com.ph ; CustomerCare ; mvpangilinan@smart.com.ph ; consumercare@dti.gov.ph ; care@pldt.com ; pldtalpha@pldt.com.ph ; media@pldt.com.ph ; vrfule@pldt.com.ph ; rlgelus@pldt.com.ph
Cc: depcom1@ntc.gov.ph ; depcom2@ntc.gov.ph ; ntcncr@ntc.gov.ph ; consumer@ntc.gov.ph ; jcarcenas@pldt.com.ph ; Joy Y. SANCHEZ ; SMARTBRO - ACPS ; Orlando B. VEA ; ESPIRITU, Leah (Lei) V. ; gamarasigan@smart.com.ph ; Reliza D. REMOLIN ; rrmunar@pldt.com.ph ; rvgusilatar@pldt.com.ph ; afsablan@pldt.com.ph
Sent: Friday, May 17, 2019, 12:31:43 PM GMT+8
Subject: Re: Mr. Elman / Home Bro 0729018546 (HOME05:809138) [ ref:_00D7FzntY._5007FCOyqV:ref ] Formal Complaint vs PLDT - Smart Follow-Up

May 17, 2019



TO Ms. ANNA FERNANDO
PLDT Sales and Services Center (SSC) Imus City Branch Manager; HOME SSC Management Head
TO Ms. AURORA CRUZ IGNACIO
Director of the PLDT Inc. Tel
TO Atty. JUAN ALFONSO D. SUAREZ
First Vice President, PLDT Deputy Head for Organization Change Management and Head of Business Partnering & Centers of Excellence of the Company. 
TO Ms. MARIA CECILIA H. ABAD
VP PLDT Inc. Tel / Former PLDT Inc. Tel Deputy Data Privacy Officer / PLDT Customer Care Head
TO Mr. PAOLO LOPEZ
HOME Customer Care and Vice President
TO Mr. MANUEL V. PANGILINAN
PLDT CEO

ATTN:
c/o Mr. VAL FULE - PLDT SSC Imus Branch Team Head (Calamba PLDT Fiber)
Ms. REYLINDA GELUZ - PLDT SSC Imus Branch Team Head (Bacoor PLDT DSL)
Ms. JANE MORALES - PLDT Homebro Ultera Hotline 171 Manager (Dumaguete Fiber Campaign)
Mr. BRIAN TOLEDO - PLDT Homebro Ultera Hotline 171 Manager (Dumaguete)
Ms. ANNABELLE ORDOÑA - PLDT Homebro Ultera Hotline 171 Manager (Manila) / Former PLDT Homebro DSL Hotline 171 Operations Manager / Substituted Ms. Althea Sablan)
Ms. ALTHEA SABLAN - PLDT / Smart Wireles Management Experience / PLDT Ultera Online Team Senior Manager / PLDT Ultera Customer Care Senior Manager
Ms. Rachel Onza - PLDT Client of Third Parties?

Dear Ms. Ann Fernando, Mr. Paolo Lopez, et. al, ....(Read More)


----------------------------------------------------------------------------------

On Wednesday, February 20, 2019, 6:51:32 PM GMT+8, Elman      wrote:




FYI and Action please. Thank you!

----------------------------------------------------------------------------------
On Monday, January 14, 2019, 11:33:43 AM GMT+8, Elman      wrote:


FYI and Action please. Thank you!




----- Forwarded Message -----
From: cwpd_feedback@ntc.gov.ph
To: "     elman@yahoo.com" <     elman@yahoo.com>
Sent: Friday, January 11, 2019, 2:18:25 PM GMT+8
Subject:


Sir/Madam:


This pertains to your mobile service concern that was promptly endorsed
by the Consumer Welfare Protection Division  (CWPD)  of  the  NTC  to  the
concerned provider.

The mobile service provider assured us of immediate action.

Considering that it has been  one  (1)  month,  may  we  respectfully  request  for
confirmation that the issue has been acted upon accordingly by the service provider.

We appreciate receiving confirmation of satisfactory resolution of your concern thru this email address.

In the absence of confirmation, we will consider the matter resolved in
your favor.

Thank you very much.

Best regards.


Consumer Welfare and Protection Division
National Telecommunications Commission
Tel. Nos.: 921-3251/926-7722

 Related:

An Open Follow Up Complaint Letter to NTC, PLDT-SMART Ultera DSL May 17, 2019

An Open Follow Up Complaint Letter to NTC, PLDT-SMART Ultera DSL May 14, 2019

Consumer Welfare and Protection Division National Telecommunications Commission (NTC) Replies Subscriber Complaint against PLDT-SMART Ultera DSL Fiber


An Open Follow Up Complaint Letter to NTC, PLDT SMART Ultera DSL May 14. 2019

An Open Follow Up Complaint Letter to PLDT SMART Ultera DSL Data Privacy Breech and Possible Fraudulent Calls









  
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